At this time, we only deliver to addresses in the European Union member countries and in Switzerland
Our orders are processed within 2 business days of order placement. All our orders are shipped using DHL with shipping duration depending on the country items are sent to:
Germany: 2-3 business days
Europe & Switzerland: 5-10 business days
Shipping cost for Germany is included in the final product prize.
Orders sent to countries outside Germany will be charged at 10,95€.
Countries outside the EU (Switzerland) may require you to pay import duties and/or taxes upon arrival in your country. Please check with your local custom office, before placing an order.
Returns & Refunds
We want you to be fully satisfied with the products you buy at This is HER. If you do need to return an order, we offer a 14 days return policy from date of order receipt.
For orders within Germany, we offer complimentary returns. Orders outside Germany will occur at customer charges.
Every package from This Is HER comes with instructions for returns. In case of questions, just email us directly at firstname.lastname@example.org.
Once your return has arrived, please allow 5-7 working days for your refund to be processed. We’ll send you an email once the refund is on its way. Please note that refunds will be made to the original method of payment.
If you have any questions, reach out to us at email@example.com.
We are always excited to hear from you, so please get in touch with us via our contact form or: